Once in a while, emails to our support address get directed to our spam folder. This can happen for a number of reasons and understandably may cause frustration for the customer. An easy workaround, if you don't receive an automatic reply from us, would be to register on the site via https://support.hiline-lighting.co.uk/ and message us through this platform.
Alternatively, the following link can be used to send a message without signing up:
If you don’t receive an automatic reply it means we are not aware of any request, as it effectively didn’t arrive to our support servers. So, if you mail us directly to firstname.lastname@example.org or .com, you should keep an eye out for a message of acknowledgment from us, informing you that you will receive a response soon. If you don't receive this, contact us via chat support or by giving us a call.