When purchasing Neon Flex, this should come with the understanding that working with it can provide a little more of a challenge over standard LED tape. Neon Flex should only be connected and installed by professional electricians.
The reason we say this is because Neon Flex is built up of several protective layers, in order to maintain a high IP rating of 68 and provide a spotless source of light. Due to its bulk, specially designed connectors have been produced in order to increase its durability and provide stable contacts. For some, working with these connectors can be tricky, and you may find that you have difficulty making the right contacts for the LED chips to function properly.
It's important to follow a specific series of steps when using any of our exit cables with Neon Flex. We recommend first exposing the contact points by carefully placing a Flathead screwdriver under the main contact point, ensuring that the thin IP-protective sleeve is not touching them; this sleeve is so thin that it's almost impossible to see, but if the connector pins are placed beneath it you won't achieve a positive contact. Note: this isn't always an necessary step, but just in case you have initial trouble getting a flush connection. Be careful, as we don't want to risk destroying the board.
With the sleeve out of the way, the next thing to do is to line up the connectors pins to the flex's copper contacts. Carefully place the pins so that they fit below the contacts (under the strip itself) and push the connector toward the flex, so that you can align the connector's inner lip to the flex's central socket.
After this step, the next thing to take care of is to line up the two transparent grip pieces which slot in to both sides of the main connector. You'll know when you are doing this correctly, as they will only fit one way in, with the teeth locking on the underside (see photo on the left of next image.) Now it's time to slide over the transparent casing, which should be simple enough. Once it's reached the exit-cable and is sitting flush, you can then apply the four supplied screws, making sure that you screw corner to corner, to help with tension. The silicon sealant can also be applied during the connection stage.
That's about it. If you follow these steps exactly, you should achieve a perfect connection. Hopefully this will help out anybody who has had difficulty working with Neon Flex in the past. We are confident that our flex is amongst the best on the market, as well as the connectors designed for it. But this doesn't mean that care should not be taken. Be confident in your work - you must have an understanding of how flex works and if you are are a professional electrician or have one on board you should not experience any problems.