Q: I have purchased some LED RGBW tape, two Zigbee controllers (HL-ZIG3RGBW) and a remote (RGBW-RF-4Z). I am having trouble pairing the remote to the controllers. I have followed the instructions in the videos online and tried to follow the instructions supplied but still no joy. Is there a simple guide for me to follow or have I got the wrong equipment?
A: The reason that this set-up does not work is because Zigbee is a separate protocol and therefore will not communicate with our standard RGBW RF controllers, which themselves run on their own Radio Frequency protocol. In order to dim/change the colours of your LED strips, you need to ensure that both the controller and remote types match up. Therefore, for your Zigbee controllers, you would need the HL-ZIGR-RGBW Remote.
Always be sure to match Zigbee with Zigbee and RGB/RGBW RF with RGB/RGBW RF.
For more information on using Zigbee controllers and how to pair them, please see the following videos: