Q: I would like to purchase from your online store but I need Zero-rated VAT. I am in Europe. Can you help?
A: If you are a business located in Europe and you would like to purchase at zero-rated VAT, you must have a valid VAT number, which you will need to email us, along with your order. You can do so by contacting firstname.lastname@example.org.
Zero-rated VAT invoices can only be issued to customers located in Europe (not within the UK) and orders must be shipped to the same country that the VAT number is registered to.