What is the cut-off for Next Day shipping?

We offer same day shipping for all orders placed before 3pm (excluding Friday).

Our 3pm cut-off is strict and is mentioned with a countdown timer on every product page, so we strongly advise that customers check out with their order as soon as possible. If an order is placed shortly after this cut-off period, the chances of it leaving our warehouse is unlikely.

If an order is placed with us on a Friday, regardless of what shipping method is chosen - be it Express or Express Saver - we cannot guarantee a Saturday arrival. In some cases, Royal Mail Special Delivery by 1pm can be the exception but neither is this 100% concrete. 

Please note that UPS standard "Aims to deliver next working day" but is in fact a 1-3 day turnaround. In most instances next day delivery does happen but customers should also note that sorting or traffic delays can happen, which is not the responsibility of Hi-line, as we only offer the shipping method and do not control the courier service. 

Because delays are always a possibility, we advise all customers to consider placing orders at their earliest possible convenience in order to avoid disappointment. We suggest this because we often receive last-minute orders, with people on site waiting to install and in the event of delays this can cause understandable frustration. Should an order not arrive in time, customers can always email us for updates, for which we'll do our best to investigate. 

With the above in mind, customers can also arrange collection from our store in Kingston Upon Thames. Just be sure to mark your order as such and leave a comment and we can pack your items and leave them with reception, who operate 7 days a week, from 8am-6pm (Sunday - 10am - 4pm).