Hi-Line Returns Policy

If you have placed an order with us and wish to return it for a full refund, please be aware that our returns policy covers the first 14 days of purchase only. On the provision that any of our products have not had their packaging damaged or have been installed and/or cut to measure (in the case of LED strips), we will happily issue a complete refund upon receiving the items back to our warehouse.

In order to process this return, customers MUST email us to support@hiline-lighting.com detailing the reason for their return. One of our staff members will then authorise a ticket reference number, which is required to be attached to the packaging so that we can identify it and efficiently process the case.

DO NOT return any items without having contacted us first. If we receive a package without identifying labels, it will be classed as lost and we will not pursue it further. Even if you include an order reference, with no other details, we will not process the item. This rule also applies to any items which may appear to be faulty. We must have details, as we cannot guess the nature of any future returns which show up at our warehouse minus any descriptions. 

Outside of our 14 day period, we must remain strict with our returns, so please be sure that your order requirements are fully met when placing an order with us. 

Please note: All returns for unwanted items are done at the expense of the customer. We will not cover return costs unless an items has been sent back to us as faulty and we confirm the fault to be a result of a manufacturing defect.