If you have placed an order with us and wish to return it for a full refund, please be aware that our returns policy covers the first 14 days of purchase only. On the provision that any our products have not had their packaging damaged or have been installed and/or cut to measure (in the case of LED strips), we will happily issue a complete refund upon receiving the items back to our warehouse.
Outside of this 14 day period, we must remain strict with our returns, so please be sure that your order requirements are fully met when placing an order with us.
The return address is:
HI LINE LIGHTING LTD
(RETURNS-ORDER ID)
BIG YELLOW STORAGE
163 LONDON ROAD
KINGSTON UPON THAMES
KT2 6NU
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